Uncover customer needs: follow order TO meet
Elements of advanced customer service: customer [value-satisfaction-experience]
Customer expectations: how TO manage AND exceed.
Customer value: loyalty AND clv
Customer service: understanding different degrees OF customer service
Customer experience (cx): overall customer satisfaction
SSC/HSC
Module 1: Demonstrate Knowledge on Advanced Customer Service.
Module 2: Lead and Manage Team for Contact Center.
Module 3: Operate Contact Center Processes.
Module 1: Demonstrate Knowledge on Advanced Customer Service.
1.1 Illustrate concept of Advanced Customer Services (ACS).
Institute Name : BACCO Training Lab
Institute Address : House- 39 (2nd Floor), Road- 13, Block- D, Banani, Dhaka.
Institute Email : office@bacco.org.bd.
Association : Bangladesh Association of Call Center and Outsourcing.